Shipping & Delivery
We offer delivery throughout the United Kingdom, subject to the size, weight, fragility and location of the item.
Delivery options and charges vary depending on the nature of the product and delivery location.
Small items
Smaller decorative objects, artwork and accessories are dispatched using a reputable parcel courier. Lead times are 7-10 working days. Delivery fee is £15
Furniture and larger items
Furniture, oversized lighting and fragile pieces may require a specialist furniture courier or dedicated delivery service. Lead times are 7-15 working days depending on location.
Delivery arrangements and charges will be provided before purchase. Where a delivery cost cannot be calculated automatically, we will confirm the price with you before the order is finalised.
Dispatch and delivery times
Estimated dispatch and delivery periods will be specified on the product listing, at checkout or in your order confirmation.
Unless a different delivery period is agreed with you, goods will be delivered without undue delay and within 30 days of the contract being formed.
Made-to-order and commissioned pieces have separate agreed production and delivery schedules, detailed in Section 12.
Delivery arrangements
For large furniture or specialist deliveries, a member of our team or our delivery partner may contact you to arrange a suitable delivery date.
Unless otherwise stated, specialist deliveries are made to an accessible ground-floor entrance.
Additional services, including carrying items upstairs, placement within a room, assembly or installation, must be arranged in advance and may incur additional charges.
Any such charges will be agreed before the service is booked.
Access requirements
Customers must provide accurate delivery information, including relevant access restrictions, parking limitations, narrow entrances, stairs and lift availability.
Please ensure that the purchased item will fit through all necessary access points.
Where delivery cannot be completed because previously undisclosed access restrictions make it impracticable, we will discuss alternative arrangements.
Reasonable additional delivery charges may apply where properly disclosed and agreed, without affecting statutory rights.
Missed deliveries
Where a delivery has been agreed and the customer is unavailable, reasonable redelivery or storage charges may apply if previously communicated and legally recoverable.
Delivery delays
We will notify you if a delivery is delayed and provide updated information.
If delivery cannot take place within the agreed period, your rights under applicable consumer legislation will apply, including the right to cancel and receive a refund in the circumstances provided by law.
Collections
Collection is available for all items by prior arrangement.
Collections must be arranged for an agreed date and location.
Customers collecting large or fragile items should ensure that suitable transport, equipment and assistance are available.
Where we assist with loading, this does not remove our legal responsibility for any damage caused by our negligence.
For consumer purchases, risk passes in accordance with applicable law when the goods come into the physical possession of the customer or an authorised recipient.
International Shipping
International delivery may be available upon request.
Please contact us before ordering to discuss the destination, item dimensions and suitable shipping arrangements.
International delivery costs will be quoted individually.
Depending on the destination and agreed shipping terms, import duties, local taxes, customs clearance charges and other destination-country fees may be payable by the recipient.
Any charges payable by the customer will be explained before the purchase is completed, so far as they can reasonably be calculated.
Customers are responsible for complying with applicable local import requirements.
We reserve the right not to offer international shipping where transport, legal restrictions or product safety requirements prevent us from doing so.
International consumer protection rights may vary. Nothing in these terms removes mandatory legal rights that apply in the customer's country.